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Why shop with us?


The following terms and conditions apply to you (the customer) and BitzBox(Craig Randall trading as BitzBox) when a transaction has occurred between the two parties; this includes, but is not limited to, the following: Purchases from, Transactions between you and BitzBox where these terms and conditions have been agreed to by both parties. You have the right to return any products that you have purchased from us within 7 days of payment for any reason but you agree to cover all costs involved in sending back the products to us. In such a case, you will be refunded the full amount.

Payment and Delivery

Payment to BitzBox will be carried out using the methods listed on our website. All payments are handled on our side by Paypal.

Delivery will be made using the services of Royal Mail. We strive for, but cannot guarantee, that any orders will be shipped within 24 hours (excluding weekends and bank holidays)


Lost Post

In the unlikely event that your parcel is lost in the mail you have the right to a full refund as long as the following conditions have been met:

You have waited at least 14 days from the date of dispatch in the UK before contacting us (28 days for Europe and the rest of the world).

You have not, through negligence or with intent to deceive, done anything that would make delivery of your order more difficult. Such things include, but are not limited to: Giving incorrect delivery addresses or contact details. Whilst we are more than happy to re send an item that has been returned to us with an incorrect shipping address, we cannot refund those that have been lost in the mail system for this reason.

Wrong Items Delivered or Delivered in Bad Condition

If we have sent the wrong items to you or there are missing parts from your order please contact us using our contact email address and notify us of the problem. We will then send you the correct parts via First Class post or refund you, should you prefer that option. You are not required to return any incorrect items if you do not wish to. If the items have been delivered to you in an unsatisfactory condition you may return them, again if you wish. Either way we will replace or refund you for the parts.

Use Of BitzBox Intellectual Property

Our intellectual property covers Images from our website and text from our website or correspondence between us and the customer. You are permitted to use our images and text, unmodified, for any not for profit purpose such as posting on forums and Warhammer related fan websites Facebook groups etc. You are not permitted to use images and text from us if you are using them to gain profit from a business in a similar field to ours, such as a competing bits company. If we find that you have used our intellectual property in an unfit manner we will contact you regarding the problem and ask that the offending IP be removed from public view. If you do not comply with our request further action will be taken to remove the IP.

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